Customer Service: Wholesale orders and payment

This page is for wholesale customers, if you are shopping for yourself please click here.

Become an Until stockist

Simply complete the online form to tell us a little bit about your business and our team will be in touch with wholesale login information.

How to order

You can order online through until.com.au. Please contact us to set up your wholesale login.

Minimum order

We have no minimum order value. Orders over $500 ex GST will be sent on free freight, orders under incur a $25 + GST delivery fee.

Changing/cancelling an order

Once you confirm your order online, it is sent directly to our team for processing and packing. We’d love to help if your order hasn't already been packed - please contact us.

Order status

Pending Approval: There may be an issue with your order and we could be trying to contact you.

Pending Fulfillment: Your order is being processed and packed by our team.

Billed: Your order has been shipped.

Contact us if you have questions about the status of your order.

Creating a product list

Product lists are a great way to bookmark products for later. You can add items from your product lists to your cart at any time. When viewing a product, click ‘Add to my product list’. You can add it to an existing list, or create a new one. Manage your product lists via My Account > Product Lists.

What if something is missing from my order?

If an invoiced item doesn’t arrive, please let us know within 7 days of receipt (ideally sooner, to help us track items lost in transit). If an item on your order is sold out, we will always notify you in advance to help with your planning.

You can subscribe to stock updates at any time by clicking 'Email me when it is back in stock' on a sold out item. Manage your subscriptions via My Account > Settings > Back In Stock Subscriptions.

Back In Stock Subscriptions

You can subscribe to stock updates via until.com.au. When viewing a sold out product, click ‘Email me when it is back in stock’, add your details and you will receive an email when the product arrives. Manage your subscriptions via My Account > Settings > Back In Stock Subscriptions.

Order history

Your order history is saved in My Account > Orders > Order History. Here you can review a full list of what you’ve ordered, and you can choose to reorder items you have ordered previously.

Update your address

Update your address via My Account > Settings > Address Book. You can set your default shipping and billing address here.

Product pricing

All trade prices exclude GST. Recommended Retail Prices (RRP) include GST. All prices are in AUD.

Payment methods

We accept VISA, Mastercard and PayPal. If you would like to go onto 30 day credit terms, please contact us for a copy of our credit application form. * excludes new online retailers.

Existing customers:

Please select 'Invoice' at checkout to be invoiced on your normal terms. If you choose to prepay for your order at checkout, your invoice will show an amount due of $0.00. Invoices will accompany all orders and clearly state a variety of payment options.

For your ease of use, security and tracking reasons, we suggest BPay for all order payments.

Store payment information

Store your credit card information in My Account > Settings > Credit Cards and take advantage of faster checkouts. For all other payment enquiries, contact us.

Account balance

You can review your account balance via My Account > Billing > Account Balance. You can also view your invoices, full transaction history or print a statement. For all other accounts questions, contact us.