Customer Service: Orders and Payment

This page is for customers shopping for themselves (non-wholesale), if you are a wholesale customer please click here

How to order

Simply click ‘Add to cart’ on and you will see items start to appear in your cart. Head to our Register page to set up your account online. You can begin shopping without logging in, but you will need to log in to check out.

If an item is not yet in our warehouse then we sometimes make these available for pre-order. Pre-order items will be clearly labelled e.g. 'pre-order for 10 Nov' means that the item can be ordered now and will be dispatched on 10 Nov.

Changing/cancelling an order

Once you confirm your order online, it is sent directly to our team for processing. We’d love to help if your order hasn't already been packed - please contact us.

Order status

Pending Approval: There may be an issue with your order and we could be trying to contact you.

Pending Fulfillment: Your order is being processed and packed by our team.

Billed: Your order has been shipped.

Contact us if you have questions about the status of your order.

Creating a product list

Product lists are a great way to bookmark products for later. You can add items from your product lists to your cart at any time. When viewing a product, click ‘Add to my product list’. You can add it to an existing list, or create a new one. Manage your product lists via My Account > Product Lists.

Back In Stock Subscriptions

You can subscribe to stock updates via When viewing a sold out product, click ‘Email me when it is back in stock’, add your details and you will receive an email when the product arrives. Manage your subscriptions via My Account > Settings > Back In Stock Subscriptions.

Order history

Your order history is saved in My Account > Orders > Order History. Here you can review a full list of what you’ve ordered, and you can choose to reorder items you have ordered previously.

Update your address

Update your address via My Account > Settings > Address Book. You can set your default shipping and billing address here.

Product pricing

All prices shown include GST and are in AUD. * In 2016 NZ customers will be able to login and see NZD pricing.

Payment methods

We accept VISA, Mastercard or PayPal.

Store payment information

Store your credit card information in My Account > Settings > Credit Cards and take advantage of faster checkouts. For all other payment enquiries, contact us.