Covid-19 Impact

Last updated: 28 August 2020

Everything is operating as normal with respect to order processing and dispatch. Our customer service team are now back in the office so it is easy to call us again during Sydney office hours. You can also place orders, check stock levels and make payments via our website. Our website also has live chat available.

Warehouse
Operating as normal.

Carriers

  • Australian wholesale deliveries via Toll IPEC / Allied Express: operating as normal.
  • Australia Post: operating as normal but no signature on delivery, parcels will be left in a safe place if possible or must be collected from the post office. There are delivery delays in many locations due to increased volume of online shopping and due to local lockdowns affecting staffing levels.
  • New Zealand wholesale deliveries via Seko/PBT: operating as normal.
  • New Zealand deliveries via Australia Post: operating as normal but with some delays due to increased volumes and limited air capacity.

Stock availability
While UNTIL is well stocked in our Sydney warehouse we are expecting there to be ongoing disruption of internatonal supply chains in the run up to Christmas 2020. We suggest that all customers plan ahead and secure stock as early as possible. Please check our website for estimated arrival dates for new and replenished stock.

Exceptional circumstances policy
Earlier in the year the crisis severely impacted retailers who are wholesale customers of ours. We implemented several changes to our trading terms to help retailers through these difficult times, these terms are valid between March and June 2020. From 1 July 2020 we will be switching back to our normal trading terms.