Last updated: 3 November 2020
Everything is operating as normal with respect to order processing and dispatch. Our customer service team are back in the office so it is easy to call us again during Sydney office hours. You can also place orders, check stock levels and make payments via our website. Our website also has live chat available.
Operating as normal.
While all our carriers are operating as normal we are expecting delays during November and December due to the knock on effect from the backlog of freight arriving into Australian ports. This is creating a last minute rush as many suppliers around Australia and New Zealand scramble to get stock delivered in time for xmas. Please be aware of this and get your xmas orders to us as soon as you can.
- Australian wholesale deliveries via Toll IPEC: operating as normal.
- Australia Post: operating as normal but no signature on delivery, parcels will be left in a safe place if possible or must be collected from the post office. There are delivery delays in many locations due to increased volume of online shopping and due to local lockdowns affecting staffing levels.
- New Zealand wholesale deliveries via Seko/New Zealand Post: operating as normal.
- New Zealand deliveries via Australia Post: operating as normal.
While UNTIL is well stocked in our Sydney warehouse there have been significant delays all freight arriving at Australian ports and this has affected some of our stock arrivals. We suggest that all customers plan ahead and secure stock as early as possible. Please check our website for estimated arrival dates for new and replenished stock, we update the website daily with the latest estimate of when stock will be arriving at our warehouse.