Covid-19 Impact

Last updated: 30 March 2020

Our team are now working from home and there may be slight delays returning your phone call but generally everything is operating as normal with respect to order processing and dispatch. You can also place orders, check stock levels and make payments via our website. Our website also has live chat available.

Warehouse
Operating as normal.

Carriers

  • Australian wholesale deliveries via Toll IPEC: operating as normal.
  • Australia Post: operating as normal but no signature on delivery, parcels will be left in a safe place if possible or must be collected from the post office.
  • New Zealand wholesale deliveries via Seko/PBT: suspended due to the NZ lock down.
  • New Zealand deliveries via Australia Post: suspended due to the NZ lockdown.

Exceptional circumstances policy
The crisis is severely impacting retailers who are wholesale customers of ours. We have implemented several changes to our trading terms to help retailers through these difficult times. If you are a wholesale customer please contact us for more details.