Customer Service: Shipping
This page is for customers shopping for themselves (non-wholesale), if you are a wholesale customer please click here.
**Christmas order cut-offs 2017**
Please use the following cut-offs as a guide this Christmas:
AU West Coast: Mon 11 Dec
AU East Coast: Wed 13 Dec
At the moment, we ship to Australia. If you’re overseas and would like to order for friends or relatives here, just enter your address as your ‘billing address’ and enter a separate delivery address.
Standard shipping (Australia Post eParcel): Free on orders over $100, with a flat rate of $9.99 for orders under this amount.
We aim to dispatch your order within 1 business day.
Standard (Australia Post eParcel)
AU East Coast: 3-5 business days from order dispatch
AU West Coast: 5-7 days from order dispatch
Signature is required on delivery. If nobody is available to sign for your delivery, your parcel will be taken to your local post office.
Tracking details will be emailed to you once dispatched, highlighting the carrier used, tracking number and a link to the carrier’s website.
Standard shipping (Australia Post eParcel):auspost.com.au/track
Contact us if you need help tracking your order.
Please notify us of damaged goods within 14 days of receipt. We will gladly replace or credit you, and will refund any return delivery costs incurred.
50 Holt St, Suite 210
Download our return address slip.